Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

Hisham Abougrad; Jon Warwick; Amare Desta

doi:10.1007/978-3-030-02242-6_15

Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

Hisham Abougrad, Jon Warwick, Amare Desta

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

Information systems are used to manage an organisation’s business process management (BPM), its operations and performance. Thus, organisations will benefit from systematic processes for evaluating their business information systems with the aim of developing BPM and business information systems performance. The Delphi Study Technique (DST) is a structured business study technique that can be used as a systematic and interactive assessment process based on controlled feedback from business experts, professionals, or others with relevant experience. The Delphi study technique (also known as the Delphi method) has produced significant achievements in evaluating and improving BPM through identifying BPM values to be used as key indicators. This paper describes the essential stages for measuring the performance of an information system by combining the Delphi method and BPM values to improve an organisation’s business performance. The paper provides examples of the use of DST and discusses empirical results from the published literature.

Original language	English
Title of host publication	EAI International Conference on Technology, Innovation, Entrepreneurship and Education
Editors	Angelica Reyes-Munoz, Ping Zheng, David Crawford, Victor Callaghan
Publisher	Springer, Cham
ISBN (Electronic)	978-3-030-02242-6
ISBN (Print)	978-3-030-02241-9
DOIs	https://doi.org/10.1007/978-3-030-02242-6_15
Publication status	Published - 16 Mar 2019
Externally published	Yes
Event	EAI International Conference on Technology, Innovation, Entrepreneurship and Education - Duration: 9 Nov 2017 → …

Conference

Conference	EAI International Conference on Technology, Innovation, Entrepreneurship and Education
Period	9/11/17 → …

Keywords

Delphi study technique
Delphi method
Business process management
Decision development technique
Information systems performance

Access to Document

10.1007/978-3-030-02242-6_15Licence: CC BY 4.0

Cite this

Abougrad, H., Warwick, J., & Desta, A. (2019). Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique. In A. Reyes-Munoz, P. Zheng, D. Crawford, & V. Callaghan (Eds.), EAI International Conference on Technology, Innovation, Entrepreneurship and Education Springer, Cham. https://doi.org/10.1007/978-3-030-02242-6_15

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Abougrad, H, Warwick, J & Desta, A 2019, Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique. in A Reyes-Munoz, P Zheng, D Crawford & V Callaghan (eds), EAI International Conference on Technology, Innovation, Entrepreneurship and Education. Springer, Cham, EAI International Conference on Technology, Innovation, Entrepreneurship and Education, 9/11/17. https://doi.org/10.1007/978-3-030-02242-6_15

Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique. / Abougrad, Hisham; Warwick, Jon; Desta, Amare.
EAI International Conference on Technology, Innovation, Entrepreneurship and Education. ed. / Angelica Reyes-Munoz; Ping Zheng; David Crawford; Victor Callaghan. Springer, Cham, 2019.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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N2 - Information systems are used to manage an organisation’s business process management (BPM), its operations and performance. Thus, organisations will benefit from systematic processes for evaluating their business information systems with the aim of developing BPM and business information systems performance. The Delphi Study Technique (DST) is a structured business study technique that can be used as a systematic and interactive assessment process based on controlled feedback from business experts, professionals, or others with relevant experience. The Delphi study technique (also known as the Delphi method) has produced significant achievements in evaluating and improving BPM through identifying BPM values to be used as key indicators. This paper describes the essential stages for measuring the performance of an information system by combining the Delphi method and BPM values to improve an organisation’s business performance. The paper provides examples of the use of DST and discusses empirical results from the published literature.

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ER -

Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

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Keywords

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