Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

Hisham Abougrad; Jon Warwick; Amare Desta

doi:10.1007/978-3-030-02242-6_15

Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

Hisham Abougrad, Jon Warwick, Amare Desta

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

Information systems are used to manage an organisation’s business process management (BPM), its operations and performance. Thus, organisations will benefit from systematic processes for evaluating their business information systems with the aim of developing BPM and business information systems performance. The Delphi Study Technique (DST) is a structured business study technique that can be used as a systematic and interactive assessment process based on controlled feedback from business experts, professionals, or others with relevant experience. The Delphi study technique (also known as the Delphi method) has produced significant achievements in evaluating and improving BPM through identifying BPM values to be used as key indicators. This paper describes the essential stages for measuring the performance of an information system by combining the Delphi method and BPM values to improve an organisation’s business performance. The paper provides examples of the use of DST and discusses empirical results from the published literature.

Original language	English
Title of host publication	EAI International Conference on Technology, Innovation, Entrepreneurship and Education
Editors	Angelica Reyes-Munoz, Ping Zheng, David Crawford, Victor Callaghan
Publisher	Springer, Cham
ISBN (Electronic)	978-3-030-02242-6
ISBN (Print)	978-3-030-02241-9
DOIs	https://doi.org/10.1007/978-3-030-02242-6_15
Publication status	Published - 16 Mar 2019
Externally published	Yes
Event	1st EAI International Conference on Technology, Innovation, Entrepreneurship and Education - Canterbury, United Kingdom Duration: 11 Sept 2017 → 12 Sept 2017 https://educateinnovate.eai-conferences.org/2017/index.html

Conference

Conference	1st EAI International Conference on Technology, Innovation, Entrepreneurship and Education
Abbreviated title	TIE 2017
Country/Territory	United Kingdom
City	Canterbury
Period	11/09/17 → 12/09/17
Other	The central theme of the conference is creativity and innovation, especially in relation to technology, business, education, social and political needs that make modern society flourish. To achieve these ends this conference aims to gather a cross-disciplinary audience to explore the process of creativity and innovation and learn from each other, how it might benefit from the cross-fertilization of practices from more than one discipline.
Internet address	https://educateinnovate.eai-conferences.org/2017/index.html

Keywords

Delphi study technique
Delphi method
Business process management
Decision development technique
Information systems performance

Access to Document

10.1007/978-3-030-02242-6_15Licence: CC BY 4.0

Cite this

Abougrad, H., Warwick, J., & Desta, A. (2019). Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique. In A. Reyes-Munoz, P. Zheng, D. Crawford, & V. Callaghan (Eds.), EAI International Conference on Technology, Innovation, Entrepreneurship and Education Springer, Cham. https://doi.org/10.1007/978-3-030-02242-6_15

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abstract = "Information systems are used to manage an organisation{\textquoteright}s business process management (BPM), its operations and performance. Thus, organisations will benefit from systematic processes for evaluating their business information systems with the aim of developing BPM and business information systems performance. The Delphi Study Technique (DST) is a structured business study technique that can be used as a systematic and interactive assessment process based on controlled feedback from business experts, professionals, or others with relevant experience. The Delphi study technique (also known as the Delphi method) has produced significant achievements in evaluating and improving BPM through identifying BPM values to be used as key indicators. This paper describes the essential stages for measuring the performance of an information system by combining the Delphi method and BPM values to improve an organisation{\textquoteright}s business performance. The paper provides examples of the use of DST and discusses empirical results from the published literature.",

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publisher = "Springer, Cham",

note = "1st EAI International Conference on Technology, Innovation, Entrepreneurship and Education, TIE 2017 ; Conference date: 11-09-2017 Through 12-09-2017",

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Abougrad, H, Warwick, J & Desta, A 2019, Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique. in A Reyes-Munoz, P Zheng, D Crawford & V Callaghan (eds), EAI International Conference on Technology, Innovation, Entrepreneurship and Education. Springer, Cham, 1st EAI International Conference on Technology, Innovation, Entrepreneurship and Education, Canterbury, United Kingdom, 11/09/17. https://doi.org/10.1007/978-3-030-02242-6_15

Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique. / Abougrad, Hisham; Warwick, Jon; Desta, Amare.
EAI International Conference on Technology, Innovation, Entrepreneurship and Education. ed. / Angelica Reyes-Munoz; Ping Zheng; David Crawford; Victor Callaghan. Springer, Cham, 2019.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Warwick, Jon

AU - Desta, Amare

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N2 - Information systems are used to manage an organisation’s business process management (BPM), its operations and performance. Thus, organisations will benefit from systematic processes for evaluating their business information systems with the aim of developing BPM and business information systems performance. The Delphi Study Technique (DST) is a structured business study technique that can be used as a systematic and interactive assessment process based on controlled feedback from business experts, professionals, or others with relevant experience. The Delphi study technique (also known as the Delphi method) has produced significant achievements in evaluating and improving BPM through identifying BPM values to be used as key indicators. This paper describes the essential stages for measuring the performance of an information system by combining the Delphi method and BPM values to improve an organisation’s business performance. The paper provides examples of the use of DST and discusses empirical results from the published literature.

AB - Information systems are used to manage an organisation’s business process management (BPM), its operations and performance. Thus, organisations will benefit from systematic processes for evaluating their business information systems with the aim of developing BPM and business information systems performance. The Delphi Study Technique (DST) is a structured business study technique that can be used as a systematic and interactive assessment process based on controlled feedback from business experts, professionals, or others with relevant experience. The Delphi study technique (also known as the Delphi method) has produced significant achievements in evaluating and improving BPM through identifying BPM values to be used as key indicators. This paper describes the essential stages for measuring the performance of an information system by combining the Delphi method and BPM values to improve an organisation’s business performance. The paper provides examples of the use of DST and discusses empirical results from the published literature.

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KW - Delphi method

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KW - Decision development technique

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Y2 - 11 September 2017 through 12 September 2017

ER -

Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

Abstract

Conference

Keywords

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