Enhancing Supply Chain Innovation and Operational Agility Through Knowledge Acquisition From the Social Media: A Microfoundational Approach

Arsalan Mujahid Ghouri; Pervaiz Akhtar; V. G. Venkatesh; Aniqa Ashraf; Gayane Arsenyan; Shlomo Y. Tarba; Zaheer Khan

doi:10.1109/TEM.2023.3316119

Enhancing Supply Chain Innovation and Operational Agility Through Knowledge Acquisition From the Social Media: A Microfoundational Approach

Arsalan Mujahid Ghouri, Pervaiz Akhtar, V. G. Venkatesh, Aniqa Ashraf, Gayane Arsenyan, Shlomo Y. Tarba, Zaheer Khan

London South Bank University

Research output: Contribution to journal › Article › peer-review

8 Citations (Scopus)

Abstract

This paper presents an examination of the interlocks between knowledge acquisition from social media (KAfSM), organizational microfoundation structure and design (OMFSaD), supply chain innovation (SCI), and operational agility (OA). These interlocks were tested on data collected from 172 managers/directors/CEOs of 96 firms operating in nine manufacturing industry sectors in Malaysia. Our findings suggest that OMFSaD plays a key role when interlinked with KAfSM. Furthermore, OMFSaD is significantly associated with SCI and OA, and SCI significantly correlates with OA and partially mediates the relationship between OMFSaD and OA. Our study’s outcomes are consistent with our understanding of IT‐enabled organizational capabilities—thus contributing to dynamic capability theory—and suggest that KAfSM helps to revamp processes, routines, and business operations in frequently changing environments. In this paper, we draw implications for research and practice.

Original language	English
Pages (from-to)	12777-12791
Number of pages	15
Journal	IEEE Transactions on Engineering Management
Volume	71
DOIs	https://doi.org/10.1109/TEM.2023.3316119 https://doi.org/10.1109/TEM.2023.3316119
Publication status	Published - 19 Oct 2023

Bibliographical note

Publisher Copyright:
© 1988-2012 IEEE.

Keywords

Dynamic capabilities
knowledge through social media
manufacturing industry
microfoundations
operational agility (OA)
supply chain innovation (SCI)

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Cite this

Ghouri, A. M., Akhtar, P., Venkatesh, V. G., Ashraf, A., Arsenyan, G., Tarba, S. Y., & Khan, Z. (2023). Enhancing Supply Chain Innovation and Operational Agility Through Knowledge Acquisition From the Social Media: A Microfoundational Approach. IEEE Transactions on Engineering Management, 71, 12777-12791. https://doi.org/10.1109/TEM.2023.3316119, https://doi.org/10.1109/TEM.2023.3316119

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doi = "10.1109/TEM.2023.3316119",

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Ghouri, AM, Akhtar, P, Venkatesh, VG, Ashraf, A, Arsenyan, G, Tarba, SY & Khan, Z 2023, 'Enhancing Supply Chain Innovation and Operational Agility Through Knowledge Acquisition From the Social Media: A Microfoundational Approach', IEEE Transactions on Engineering Management, vol. 71, pp. 12777-12791. https://doi.org/10.1109/TEM.2023.3316119, https://doi.org/10.1109/TEM.2023.3316119

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AU - Tarba, Shlomo Y.

AU - Khan, Zaheer

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Enhancing Supply Chain Innovation and Operational Agility Through Knowledge Acquisition From the Social Media: A Microfoundational Approach

Abstract

Bibliographical note

Keywords

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