Abstract
Purpose (limit 100 words) The paper utilises formality-informality modelling to examine occupational change, using commercial service charge management as its case study. Design/methodology/approach (limit 100 words) This is a conceptual paper that develops a typology for applying formalisation to occupational change and then utilises historiography to generate a narrative on the evolution of service charge management. Findings (limit 100 words) Formality is seen as a method of improving transparency and performance, as a 'modern' response to a range complaints about professional performance. Whilst real improvement failed to develop, a 'snowball' of continued formalisation remained the perceived solution leading to centralisation of measures of professional performance. Research limitations/implications (limit 100 words) The work is a conceptual paper that develops a historiography on the development of service charge administrative practice. Whilst it relies on objective data and secondary literature, the narrative that is developed is subjective and interpretive. Originality/value (limit 100 words) The conceptual nature of the work offers potential insights into occupational organisation. It suggests that formalising procedures in itself does not improve performance.
| Original language | English |
|---|---|
| Pages (from-to) | 41-59 |
| Number of pages | 19 |
| Journal | Property Management |
| Volume | 41 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 5 Apr 2022 |
Keywords
- formality
- service charge
- professionalism
- informality
- Research Paper
- best practice