Abstract
Relatively little is known about the concept of social value co-creation as a management practice for sustainable construction projects. Although researchers of value co-creation have expounded it in the context of marketing services, little is investigated in construction projects. This study challenges the traditional bureaucratic management of the delivery of water supply projects and provides the process of joint production of sustainable benefits to end-users. Inductive reasoning, including qualitative research design, were applied to a water supply project. The qualitative stage created social value co-creation features using the purposive sampling of 36 semi-structured interviews analysed using NVIVO 11. The qualitative analysis feature social value co-creation which includes a sense of social unity, end-user empowerment, Behavioural transformation, and knowledge transfer. Recommendations are made on contract design and the procurement of community-based Nigerian water service projects to accommodate service system social value co-creation.
| Original language | English |
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| Publication status | Published - 22 Nov 2021 |
| Event | Proceedings of Centre for the Integrated Delivery of the Built Environment (IDoBE) on Uncertainties in the Built Environment: How can we build a resilient future in the new normal? - Duration: 21 Nov 2021 → 23 Nov 2021 |
Conference
| Conference | Proceedings of Centre for the Integrated Delivery of the Built Environment (IDoBE) on Uncertainties in the Built Environment: How can we build a resilient future in the new normal? |
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| Period | 21/11/21 → 23/11/21 |
| Other | IDoBE is led by academics with expertise in construction, property, surveying, energy, sustainability, and development within the School of the Built Environment and Architecture. The Centre’s research builds on the School’s flagship courses in construction project management and economics, quantity surveying, building surveying, real estate, and architectural technology. |
Keywords
- social value, sustainability, value co-creation, water project management