Improving Understanding of Service User Involvement and Identity

This report aims to improve understanding of good and bad experiences of service user involvement in the commissioning, design, delivery and evaluation of public sector services and the challenges faced by service users in negotiating their dual role of both being a service user representative and recipients of services. This report will be of interest to Disabled people who are service users and for people who design, manage and evaluate services in the public sector. This was a user-led piece of research designed and carried out by Disabled researchers. It arose directly out of a Disabled person’s own concern and was undertaken by a Disabled People’s Organisation.