Only a click away? – What makes virtual meetings, emails and outsourcing successful

Good communication is vital for organisations at all phases of the economic cycle. In virtual, multicultural teams it is complex, sensitive and can be a considerable challenge. Karin Moser’s article, ‘Only a click away’, illustrates how even the tiniest matters – such as etiquette, forms of address and degrees of informality – can have significant effects. Outlining the differences between on-site and dispersed teams, Moser shows how norms of behaviour are unconsciously formed and maintained by people who meet face-to-face regularly and argues that different approaches must be actively implemented when developing dispersed teams. The article concludes with a handy list of practical tips. This article was a winner of 'Management Articles of Year 2013' in the UK.