Abstract
It is estimated that human error in the quality control checking of product labels on consumer packaging costs the UK retail industry £50m per annum. Our research program aimed to understand the behavior of individuals when performing label checks on fresh produce in order to inform the development of a software application designed to support quality control. On a simulated label checking task, eye-tracking data showed that individuals used different checking methods. A more systematic method led to higher accuracy. Two computer-assisted approaches, varying in the level of computer support provided, were then designed to push checkers towards systematic checking. Greater improvements in accuracy were found under the computer-assisted approaches than under a control condition. A three-month onsite trial of a software application designed on the basis of these research findings led to a 100% decrease in quality control errors.
| Original language | English |
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| Publication status | Published - 15 Jun 2016 |
| Event | 6th International Ergonomics Conference Ergonomics 2016 – Focus on synergy - Duration: 15 Jun 2016 → … |
Conference
| Conference | 6th International Ergonomics Conference Ergonomics 2016 – Focus on synergy |
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| Period | 15/06/16 → … |
Keywords
- Distributed cognition
- Human error
- Cognitive load
- Quality control checking