The strategic benefits of innovation adoption in construction consultancy firms: The role of quantity surveyors

De Graft Owusu-Manu; Frank Ato Ghansah; Frank Boateng; George Asumadu; David John Edwards

doi:10.1007/978-3-030-41983-7_5

The strategic benefits of innovation adoption in construction consultancy firms: The role of quantity surveyors

De Graft Owusu-Manu, Frank Ato Ghansah, Frank Boateng, George Asumadu, David John Edwards

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

3 Citations (Scopus)

Abstract

Findings on the strategic benefits of adopting innovation in the construction services firms were: improvement of services and product quality, increase in technical capability, new processes, revenue growth, improvement of human resources, market penetration and growth, increase in organizational effectiveness, improvement of processes, improvement of client satisfaction, new services, improvement of organizational structure, intellectual property, short-term and long-term profitability as well as a better company image. The factor, “client satisfaction” was found to be the most important strategic benefit of adopting innovation in consultancy firms. The key contribution of the chapter to the body of knowledge is manifested in the discovery that clients’ satisfaction is the main concern of Quantity Surveying firms.

Original language	English
Title of host publication	Supporting Inclusive Growth and Sustainable Development in Africa - Volume II
Subtitle of host publication	Transforming Infrastructure Development
Publisher	Springer International Publishing AG
Pages	49-64
Number of pages	16
ISBN (Electronic)	9783030419837
ISBN (Print)	9783030419820
DOIs	https://doi.org/10.1007/978-3-030-41983-7_5
Publication status	Published - 27 Oct 2020
Externally published	Yes

Access to Document

10.1007/978-3-030-41983-7_5

Cite this

Owusu-Manu, D. G., Ghansah, F. A., Boateng, F., Asumadu, G., & Edwards, D. J. (2020). The strategic benefits of innovation adoption in construction consultancy firms: The role of quantity surveyors. In Supporting Inclusive Growth and Sustainable Development in Africa - Volume II: Transforming Infrastructure Development (pp. 49-64). Springer International Publishing AG. https://doi.org/10.1007/978-3-030-41983-7_5

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Owusu-Manu, DG, Ghansah, FA, Boateng, F, Asumadu, G & Edwards, DJ 2020, The strategic benefits of innovation adoption in construction consultancy firms: The role of quantity surveyors. in Supporting Inclusive Growth and Sustainable Development in Africa - Volume II: Transforming Infrastructure Development. Springer International Publishing AG, pp. 49-64. https://doi.org/10.1007/978-3-030-41983-7_5

The strategic benefits of innovation adoption in construction consultancy firms: The role of quantity surveyors. / Owusu-Manu, De Graft; Ghansah, Frank Ato; Boateng, Frank et al.
Supporting Inclusive Growth and Sustainable Development in Africa - Volume II: Transforming Infrastructure Development. Springer International Publishing AG, 2020. p. 49-64.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

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AU - Boateng, Frank

AU - Asumadu, George

AU - Edwards, David John

PY - 2020/10/27

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N2 - Findings on the strategic benefits of adopting innovation in the construction services firms were: improvement of services and product quality, increase in technical capability, new processes, revenue growth, improvement of human resources, market penetration and growth, increase in organizational effectiveness, improvement of processes, improvement of client satisfaction, new services, improvement of organizational structure, intellectual property, short-term and long-term profitability as well as a better company image. The factor, “client satisfaction” was found to be the most important strategic benefit of adopting innovation in consultancy firms. The key contribution of the chapter to the body of knowledge is manifested in the discovery that clients’ satisfaction is the main concern of Quantity Surveying firms.

AB - Findings on the strategic benefits of adopting innovation in the construction services firms were: improvement of services and product quality, increase in technical capability, new processes, revenue growth, improvement of human resources, market penetration and growth, increase in organizational effectiveness, improvement of processes, improvement of client satisfaction, new services, improvement of organizational structure, intellectual property, short-term and long-term profitability as well as a better company image. The factor, “client satisfaction” was found to be the most important strategic benefit of adopting innovation in consultancy firms. The key contribution of the chapter to the body of knowledge is manifested in the discovery that clients’ satisfaction is the main concern of Quantity Surveying firms.

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Owusu-Manu DG, Ghansah FA, Boateng F, Asumadu G, Edwards DJ. The strategic benefits of innovation adoption in construction consultancy firms: The role of quantity surveyors. In Supporting Inclusive Growth and Sustainable Development in Africa - Volume II: Transforming Infrastructure Development. Springer International Publishing AG. 2020. p. 49-64 doi: 10.1007/978-3-030-41983-7_5